General Overview

This website is owned and operated by The Frisco Ballet ("TFB" or "we"), a non-profit organization established in 1999 in the United States. This Privacy Policy applies to our website located at referred to as "Services."

This Privacy Policy discloses what information we may collect when you use our Services, how we may collect it, with whom we may share it, and certain other matters related to such information.

Through your use of any of our Services, you consent to the practices described in this Policy.

Third parties

This Policy does not apply to information collected by third parties. For example, when using our Services you may visit other merchants (e.g. payment providers etc) through links on our Services. Each of these parties may collect and use your Personal Information differently from us. Please take a moment to review the privacy policies of third-party sites before you disclose information to them. TFB is not responsible for their actions with regard to your information.

Types of information that may be collected

For purposes of this Privacy Policy, "Personal Information" refers to information which can be used to distinguish or trace an individual's identity, such as their name, email address, etc., and any other information about an identifiable individual. The Personal Information we collect is used to facilitate the purchase and delivery of tickets, electronic delivery of newsletters, and/or other products, services, or information to our supporters, and we may require our supporters to provide certain Personal Information in some instances. We also collect non-Personal Information such as browsing patterns, geographic location and demographics, which does not reveal your specific identity, as further described below.

How is this information collected and used?

We generally collect information from you in the following ways:

Transaction Information

If you make a donation on our Services we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, e.g., to deliver the information, products, benefits or other services that you order, and to send you a record of your transaction.

When you purchase a ticket or other merchandise

The Personal Information that may be collected from our supporters in completion of a ticket, (as defined in our Terms of Use), product and/or service purchase, may include, but may not be limited to: customer's first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card security code, credit card expiration date, customer's shipping address, phone number, and email address.

Newsletters, Emails

We may offer newsletters and/or other communications to share information with you about the Services, or about our business partners, advertisers and sponsors. You may receive a newsletter from us by registering for a particular newsletter, or by transacting or purchasing from us. You may cancel your subscription by following the instructions provided on the Services, in the designated area of the newsletters or emails.

Automatic collection when you access our Services

Our Services automatically collect certain information from you when you use them. For example, some of our Services use cookies and other similar tracking technologies to provide essential features and improve your experience when using our Services (see below for more information). Additionally, through our Services, our servers or networks may collect your device’s IP address and other device or network information, such as your screen resolution, OS version, browser version, and certain identifiers. We use this information to help ensure that our content is displayed properly, so that we can understand how, where and which devices access our Services, and to improve the quality and delivery of our Services.

Cookies, tracking, and interest-based advertising

Our Services may use cookies and similar digital tracking technologies. Cookies are small data files transferred to your hard drive when your browser settings permit the acceptance of cookies. Similar technologies, such as web beacons or pixel tags function through the use of small files, such as a GIF or PNG, which are opened on a page, ad, or in an email. The request for these files from a server reveals certain information, such as your browser type, IP address, and other information. To learn more about cookies, similar tracking technologies, and how they can affect your privacy, visit For example, our Services may use cookies or other technologies provided by website analytics services such as Google Analytics to help us better understand how our Services are used. By tracking how and when you use our Services, these technologies help us determine which features and content on our Services are most important to our visitors. If you do not want information collected through the use of cookies, you can turn off cookies using your browser’s settings menu; however, this may eliminate our ability to provide a personalized or user-friendly experience. To learn more about, or to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Policy, or Google Analytics Opt-out. 


Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your Personal Information to these third parties and not to TFB.

How we process the information we collect

We primarily use information from registered users to manage and correspond with you about your account, transaction or request, send you information and newsletters related to events, programs, offers, and for other matters described in this Privacy Policy. We may also use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

We may use the information we hold about a customer to maintain a customer profile about that customer. We use this and other information to improve our marketing and promotional efforts, to statistically analyze usage, to customize and improve our Services, and for the other purposes described in this Privacy Policy.  We may also acquire information about you from other sources, and aggregate it with the information we have obtained from you in order to create a more complete profile. 

To whom the information may be disclosed


Information we collect is not shared with any third parties.

Your Ticket Purchases

Information we collect is not shared with any third parties.

Our Service Providers

In order to process your requests we may provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process the transaction and deliver the tickets or other goods/services you have ordered. When we do so, we use reasonable efforts to assure that they comply with our Privacy Policy and applicable law. These companies are authorized to use your Personal Information only as necessary to provide these services to us. 

What choices do I have about TFB collecting, using, and sharing my information?

It is possible for you to use much of the Site without giving us any Personal Information. During the registration process or after you have registered with us, you will be able to manage your information and communications preferences.  If you purchased a ticket or registered through TFB directly, you can request at any time that TFB not send future e-mails to you either by unsubscribing from the communication directly in the footer, by contacting us at or by contacting us by mail at the address below. Requests by email only need to include your email address. If you send a request by mail, please include your name, email address, and mailing address if you wish to unsubscribe from all means of communication.

How we secure your Personal Information

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom you directly provide your Personal Information (such as when you purchase a ticket from a third party through links on our Services). Furthermore, please remember that "perfect security" does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure. If you have any questions about security on our Services, you can contact us at

Links to other Websites and Services

You should be aware that when you are on the Services you could be directed to other sites or services beyond our control. This Privacy Policy does not govern your use of any third party websites or services. For example, if you seek to purchase a ticket that is not sold on one of our Services, you will likely leave our Service and move to a different website or service which is not operated by us. These other websites or services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a website that is linked to our Services, you should carefully review that site's privacy policy before providing any Personal Information.

A special note for parents concerning privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13.

International Users/Transfers

By providing your information to this Site, you are granting your consent for the transfer of your information to the United States, as well as any other country in which our servers may be located. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Privacy Policy.

Notification of changes and acceptance of the Privacy Policy

By using the Services, you signify your agreement to the terms of our Privacy Policy. TFB may change this policy from time to time. If so, any such changes will be posted on this page, so that TFB may keep its users informed of its information collection practices. If we make any material changes we will notify you by means of a notice on this website prior to the change becoming effective, or as required by law. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Site shall constitute your acceptance of such revised Privacy Policy.

Correcting, updating and removing Personal Information

If your Personal Information changes (such as your zip code), we will endeavor to provide a way to correct, update or remove the personal data you have provided to us. If you purchased a ticket or registered through TFB directly you may make changes to your profile and/or close your account and remove the Personal Information you provided during registration contacting To obtain a list of Personal Information we hold about you, submit an email request at We will respond to your request to access within 30 days. For all other requests for modification or deletion, contact us at the address below. Please note, we will retain your information for as long as your account is active or as needed to provide you services. If you close your account, we reserve the right to keep your Personal Information on file for a reasonable time in the event you wish to reopen your account. In any event, we will retain and use your information as and to the extent we deem reasonably necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Whom do I contact with questions or concerns about this privacy policy?

If you have any questions about this Privacy Policy, our Services, or other privacy concerns, please email us at Please do not include your credit card number or other sensitive information in your email. You can also write to us at: If you live in the United States: The Frisco Ballet 7975 Stonebrook Parkway Frisco, Texas 75034 Attn: Privacy Officer.